At DavaExpress, customer safety and trust are our top priorities. Due to the sensitive nature of medicines, our refund and return policy follows strict quality and safety guidelines.
Returns on Medicines
For health and safety reasons, delivered medicines are generally not eligible for return. Medicines are temperature-sensitive and cannot be reused once dispatched.
Eligible Cases for Refund or Replacement
A refund or replacement may be processed in the following cases:
- Wrong medicine delivered
- Expired medicine delivered
- Damaged or tampered packaging
- Order cancelled before dispatch
- Medicine unavailable after order confirmation
Customers must report the issue within 24 hours of delivery and share clear details or images where applicable.
Refund Process
Once the issue is verified, the refund will be initiated. Refunds are processed through UPI or bank transfer. The refund process may take 5 to 7 working days.
Non-Refundable Cases
Refunds will not be provided in the following situations:
- Medicines delivered correctly as per the order
- Incorrect medicine details provided by the customer
- Change of mind or medicine no longer required
- Delivery delays caused due to incorrect address or customer unavailability
Contact for Support
For any refund or return-related concerns, please contact us:
Phone or WhatsApp: 8298000097
Email: info@davaexpress.com
Our support team will assist you promptly.
Important Note
DavaExpress supplies medicines only from licensed and trusted pharmacies and strictly follows applicable healthcare and regulatory guidelines.